PAYMENT INFORMATION
The charge for No show or cancellation penalties according to the policy will be automatically charged to the credit cards entered to generate the reservation.
Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.
GENERAL POLICIES
(1) Cancellations:
The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is January 1st and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 pm on December 29th.
Exceptions may be considered, with prior authorization from the hotel.
(2) Early Departure or No Show:
Early departure or no show will result in cancellation and 100% penalty
Exceptions may be considered, with prior authorization from the hotel.
(3) Reservation Modification:
"Non-Refundable" Reservations do not allow changes of dates or name.
Extending the reservation means extending the original policies and restrictions.
Exceptions may be considered, with prior authorization from the hotel.
(4) Refunds:
No refunds will be issued for late check-in or early check-out.
In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the corresponding request and confirmation.
(5) Important:
Extensions of stay require a new reservation.
All guests must be registered correctly at the time of making the reservation, otherwise additional costs may be generated upon check-in.
Accommodation availability at the same property for additional guests is not guaranteed.
Guests under 18 years of age can only check-in with a parent or official guardian.
The price DOES NOT include applicable hotel service charges, charges for optional incidentals (such as minibar snacks or phone calls, etc.) or regulatory surcharges. These fees, charges and surcharges will be assessed by the hotel at check-out.
FORCE MAJEURE POLICY
Natural disaster:
Return certificate valid for unused nights within 1 calendar year.
Not transferable or redeemable for cash.
Subject to availability and restrictions.
Natural Disaster Alert:
No penalty for changing dates within 72 hours of the alert.
No Shows:
No penalty from the issuance of the alert until 5 days after the hotel normalizes.
Early departure:
Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
Rescheduling:
Original fare guarantee for trips within 1 year of the original date.
Must be rescheduled within 30 days of the natural disaster, seasonal restrictions applying.
Policy Changes:
The policy is subject to change without notice.
About us
El Zagúan Colonial is located in the city of Valladolid, Yucatán, which has a colonial style that you will love to spend incredible vacations. We have a privileged geographical position since we are close to different tourist sites of great interest, for example: the San Bernardino convent, the Historic Center of the city, Chichen Itza and various cenotes. You will enjoy tasting local and international dishes in our Los Flamboyanes restaurant, cool off in our pool or relax lying on the loungers around it. In our 16 rooms you will find an ideal rest and all kinds of amenities to make your stay unforgettable. We have a 24-hour reception, parking service, bicycle rental and tourist assistance because we know that you value your time and we want to help you enjoy your vacancies to the fullest.